Delivery Details

How To Order

• Online
  Follow the easy steps on our safe and secure website.
  or
• By post
  Print our order form complete it and then send it together with a cheque made payable to ‘The Carmen Rose’ to: The Carmen Rose, The Old Barn, Church Street, Ribchester Lancs PR3 3YE
• Phone
  Call us on 01254 878431. The line is open Tuesday to Saturday 9am – 6 pm.

If you have any queries please contact info@thecarmenrose.co.uk

Terms & Conditions

Every care has been taken to ensure that the descriptions and specifications are as accurate as possible. All dimensions and sizes are approximate and included for guidance only (especially for handmade products). While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance of the setting of your monitor, software or printer.

All products are priced in UK Pound Sterling and inclusive of VAT.

By placing an order on our website, you are thereby agreeing to our terms and conditions.
After placing an order online, you will receive an automatically generated email confirming your order.

Our selection of furniture is only available to collect from our showroom. This category is only for your perusal.

Our postal charges are based on weight to UK mainland only. For international orders, please contact us.

We use First Class recorded service from the Royal Mail or a courier company. A signature will be required upon receipt of the parcel.

Allow between 7 to 10 working days for delivery. If the goods are not delivered within that time, please contact us by email info@thecarmenrose.co.uk or tel: 01254 878431 quoting your order reference number.

All our items are carefully checked prior to despatch. If for any reason you are not satisfied with your purchase, you may return the item to us within 7 days of receipt for a refund. It must be returned, unused and in its original packaging. Please contact us at contact@thecarmenrose.co.uk to inform us of your wish to return the goods. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class Recorded delivery. Return postage costs will only be refunded if the item is faulty.

Refunds will be made in accordance with the method of payment used.

We make a commitment to protect your privacy and promise only to use information collected about you in accordance with the Data Protection Act 1998 and the European Directive on Privacy and Electronic Communications (2002/58/EC) and other laws and regulations that may come into force from time to time.

We will not pass your information on to any third party.

Every effort is made to ensure that all the information provided on The Carmen Rose website is correct at the time of going online.

If you have any enquiries or would like further information please feel free to Contact Us.

Our furniture isn't available through our website. However, if you are interested by any piece, please contact us on 01254 878431 or at info@thecarmenrose.co.uk to discuss it.

You can contact us by:
Email: info@thecarmenrose.co.uk  
Tel: 01254 878431 Tuesday to Saturday 9am - 6 pm
Post: The Carmen Rose, The Old Barn, Church Street, Ribchester, Lancs PR3 3YE

If you have any enquiries or would like further information please feel free to Contact Us.